Pre-Payment Required for All Appointments Policy

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To ensure a smooth scheduling process and to prioritize your time, we now require advance payment at the time of booking your appointment.

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Here’s how it works:

•  Full pre-payment must be made when booking your appointment online.

• In case of cancellation or no-show, the full pre-payment is non-refundable! 

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Why We Implement This Policy:

• This helps us manage our time and resources effectively.

• It ensures that your appointment time is reserved for you, and prevents last-minute cancellations or no-shows.​

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Appointments Reminder Policy 

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Please note that we no longer use WhatsApp for appointment reminders. Instead, our online booking system will send you a reminder one day before your appointment. Be sure to check your email inbox for the reminder.

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Late Arrival Policy

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We understand that sometimes things can run behind schedule, but to ensure that all clients receive the best service possible, we have the following late arrival policy:

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15-Minute Late Policy

If you arrive 15 minutes or more late for your scheduled appointment, we may need to reschedule a new appointment or shorten the service.

Late arrivals may be subject to a full-service charge (pre-payment non-refundabel) if the appointment needs to be canceled due to timing constraints.

If you arrive late, we will do our best to accommodate you, but we cannot guarantee the full service time.

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Appointment Rescheduling Policy

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One-Time Reschedule Only:

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Clients are allowed to reschedule their appointment only once.

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24-Hour Notice:

To reschedule your appointment, we require at least 24 hours' notice before your scheduled time.

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Late Rescheduling:

If you attempt to reschedule within 24 hours of your appointment, the pre-payment is

non-refundable! In this case, you will be required to make a new full pre-payment in order to book a new appointment.

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Cancellation and No-Show Policy

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Cancellations:​

We understand that plans can change, but in order to respect the time of our staff and other clients, we require at least 24 hours' notice for cancellations. If you cancel your appointment within 24 hours of your scheduled time, your pre-payment is non- refundabe, Cancellations with at least 24 hours' notice you will have only one chance for a reschedule.

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No-Shows:

No-show clients, who fail to attend their scheduled appointment without prior notice, the

pre-payment is non-refundable.

A new full pre-payment will be required to rebook any future appointments.

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Guest Policy

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To maintain a peaceful and relaxing environment for all clients, we kindly ask that you do not bring extra people to your appointment unless they are receiving a service.

Extra guests can create distractions and reduce the comfort and privacy of other clients.​

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Children Policy

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For the safety and comfort of all clients, children are not allowed in the salon unless they are receiving a service. We kindly ask that you make alternative arrangements for childcare before your appointment.​

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Important Reminder:

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If you don't have a childcare arrangements, we ask that you cancel or reschedule your appointment.

Our goal is to ensure a relaxing and safe environment for everyone, and we cannot accommodate children in the salon. Thank you for your understanding and cooperation!

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Food and Beverage Policy

 

​For the comfort, hygienic and cleanliness of all clients, eating food is not allowed during your service at our salon.

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No Smoking Policy

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For the comfort and safety of all clients and staff, smoking is not permitted inside the salon.

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Health and Safety Policy

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If you have any open wounds, rashes, or nail infections, please inform the technician before your appointment.

For your safety, we reserve the right to refuse service to individuals with contagious conditions.

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Health Notification Policy Treatments

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To ensure your safety and well-being during pedicure treatments, we kindly ask that you notify us in advance if you have any of the following health conditions:

• Diabetes

• Blood circulation issues

• Skin conditions or infections

• Any other medical conditions that may affect your feet or nails.

By informing us of any relevant health issues prior to your appointment, we can take the necessary precautions to tailor the treatment to your specific needs. If you choose not to disclose such information, please be aware that we cannot be held responsible for any complications or issues that arise during or after the treatment.

Your health and safety are our priority, and we appreciate your cooperation in helping us provide the best care possible.

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Footwear Policy

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Wear open-toed shoes after your pedicure to avoid smudging or damaging your nails.

To maintain a clean and safe environment, please keep personal items such as phones, bags, and food away from the service area.

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​Respectful Behavior Policy

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Be courteous and respectful to staff and other clients. Any inappropriate or disruptive behavior will result in immediate termination of service.

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Complaints or Concerns Policy

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If you're not satisfied with your service, please inform the technician during the session so we can make adjustments. We want to ensure your experience is excellent!

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